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Terms & Conditions that protect your account

When you open an account with us, you're entering a clear agreement about how your wallet works, how withdrawals are processed, and what happens if account access changes.

Clear deposit and withdrawal rulesPayment security across all methodsYour data and account access rights
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ziatogel resmi Terms & Conditions that protect your account
GET HELP WITH YOUR TERMS

How to reach us about account or payment questions

Team online

Live chat

Available during lobby hours to answer questions about your account terms, payment conditions, and withdrawal rules. Our agents can walk you through any policy detail.

Email support

Send formal requests about account access, data changes, or term clarifications to our support team. Replies typically arrive within 24 business hours.

Account settings

Review your registered payment methods, linked DANA, OVO, GoPay or QRIS accounts, and profile information directly from your dashboard under Settings.

HOW WE PROTECT YOUR ACCOUNT

Data security, cookies and your account rights

Payment verification

Every withdrawal request is verified against your registered DANA, OVO, GoPay or QRIS account before funds move. This prevents unauthorized transfers and keeps your wallet safe.

Session and cookie policy

We use session cookies to keep you logged in and to store your game preferences across devices. Cookies expire when you close your browser unless you choose to stay logged in.

Account retention

We keep your account data, transaction history and payment records for the duration of your account and for a period after closure for legal and compliance purposes.

Data request and correction

You can request a copy of your personal data or ask us to correct inaccurate information through your account dashboard or by contacting support directly.

Device and login tracking

We log device details and IP addresses when you sign in to detect unauthorized access attempts and protect your account from fraud or misuse.

Term changes and notice

If we update these terms, we'll notify you via email and your account dashboard. Continued use after the update means you've accepted the new terms.

Questions about your account agreement

You can close your account anytime through Settings > Account Closure. Any remaining balance in your wallet will be returned to your registered DANA, OVO, GoPay or QRIS account within two business days. Your account data and transaction history will be retained for compliance purposes.

Withdrawal requests are processed within one business day. DANA, OVO, GoPay and QRIS transfers typically arrive in your wallet within minutes after we send them. Bank transfers may take up to two business days depending on your bank's processing speed.

Yes. If you notice an unauthorized transaction or a withdrawal that didn't arrive, contact support within 14 days of the transaction date with your account number and transaction ID. We'll investigate and respond within five business days.

Deposits and withdrawals must use the same method you registered with your account. If you deposited via DANA, your withdrawals return to that DANA account. You can add additional DANA, OVO, GoPay or QRIS accounts through your account dashboard.

These terms apply to all players where local law permits. Where local law differs from these terms, local law takes precedence. Players in Indonesia are covered by these terms in full. Access to specific games and markets depends on local law in your jurisdiction.

We retain your account data, transaction records and payment information for compliance and legal purposes. However, you can request anonymization of personal fields or removal of non-essential data by contacting support with your account number.

If we detect unusual activity or suspected fraud, your account may be locked pending verification. We'll email you with details and next steps. You can contact support to provide additional identity verification or explain the activity to unlock your account.

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